Thank you for visiting our website. Please take a moment to review these Terms and Conditions before making any purchase. By accessing and using this site, you acknowledge that you have read, understood, and agreed to these terms.

We may update or revise these Terms and Conditions at any time without prior notice. We recommend checking this page regularly to stay informed of any changes.

 

Use of the Website

We value your privacy and are committed to safeguarding your personal information while using mannar.id.
Access to certain features or sections of the website may be limited to registered users.
Any verification codes, passwords, or security details provided to you must be kept confidential and not shared with others.
By using this website, you agree to follow all applicable rules and guidelines. For more information on how we handle your data and transactions, please refer to our Privacy Policy.

 

Ordering Policy

Orders are placed directly through our WhatsApp service. Our team is available daily from 08:00 to 24:00 WIB to assist you with product inquiries and order processing. Orders submitted outside these hours, on Sundays, or public holidays will be handled on the next business day.

A service fee may apply depending on the total value of your order.
We only offer products listed on our website and do not accept custom item requests. If you require additional product photos, you may request them via WhatsApp. Please allow 1–2 days for processing, and we reserve the right to decline such requests.
Order confirmations will be provided after your order has been finalized through WhatsApp.
Prices and shipping fees are subject to change at any time without prior notice.

 

Payment Policy

We reserve the right to decline or cancel any order that does not meet our requirements.
Payments are made via manual bank transfer using the details provided during the checkout process or via WhatsApp confirmation.

 

Delivery Policy

Orders will be processed and shipped once payment has been successfully verified.
All orders are handled during business hours based on the order queue.

Processing typically takes 1–3 business days, although some orders may be shipped on the same day depending on availability. Delivery times may vary depending on the selected courier service.

We are not responsible for delays caused by courier services or unforeseen circumstances such as natural disasters, extreme weather, or other force majeure events.

Tracking details will be shared via WhatsApp, SMS, or email once your order has been dispatched.

In the event of loss caused by our error or the courier, full compensation will be provided.

 

Shipping Partners

• GoSend
• JNE
• Paxel

Cancellation, Returns, and Exchanges

For information regarding cancellations, returns, or exchanges, please refer to our Return & Refund Policy page.

 

Refunds

For payments made via bank transfer, refunds will be processed manually and returned to the customer’s bank account.